1. Overview
Your privacy is extremely important to us. This Privacy Policy informs you of our policies,
procedures and practices regarding the collection, use and disclosure of any information
that you provide through the Platform.
Capitalized words used in the Privacy Policy have the same definition as in the Terms of
Service. Read both documents carefully. When you use the Platform, you are agreeing to all
the terms in both the Terms of Service and Privacy Policy. If you do not agree to be bound
by any part of them, you must not access the Platform and should stop using it immediately.
By accessing and using the Platform, you confirm that you have read the Terms of Service and
Privacy Policy, and that you understand, agree and acknowledge all the terms contained in
them.
2. Information Collection And Use
In order to operate the Platform effectively and optimize your experience as a User, we may
collect your personally identifiable information. This may include, but is not limited to,
your name, email address, physical address, billing information, debit card or credit card
or other Payment Method information, profile information, sign in password, visit log data
(such as your IP address, pages you visit, amount of time spent, or actions you take),
session history, session data (such as distress ratings, information you enter into the
session worksheets during a session), and emails exchanged (collectively the “Information”).
In some cases, the Information that you provide to us may be considered health-related data.
You may decide which Information you would like to share with us, but some features and
functions of the Platform may not be available to you if you do not provide us with the
necessary Information. By deciding to provide the Information, you agree to our methods of
collection and use, and the terms of this Privacy Policy.
PROTECTING YOUR INFORMATION IS AN IMPORTANT PRIORITY FOR US. WE DO NOT SELL OR RENT YOUR
INFORMATION TO THIRD PARTIES.
Here are some of the ways we may use your Information:
Creating your Account on the Platform
Enabling you to log in to your Account and use the services for registered Users
Managing your Account, providing customer support and ensuring that you are happy with your
experience
Contacting you or providing you with information, notices, alerts, promotions and
suggestions. You may opt out of receiving marketing and promotional emails from us at any
time by clicking on the "unsubscribe" link in the emails
For billing and payment processing purposes
Connecting you with Additional Services that you have requested or are potentially
interested in, such as coaching or therapist support Tracking your usage of the Product and
measuring the quality, effectiveness and delivery of our services. If tracking data is used
for marketing or sales purposes, only aggregated data that does not enable the
identification of any individual User is used With your specific and express consent,
Sharing your story with other Users in the form of a testimonial, User story, inspiration or
motivation, or similar. Your name and personal details will also never be shared in a manner
that can identify you, unless you have specifically and expressly requested it or consented
to it
We may employ third parties to perform some business tasks, such as processing payments,
facilitating services or providing services on our behalf, and performing services such as
maintenance, database management, web analytics and improvement of the Platform’s features.
During the performance of these tasks, these third parties may have access to your
Information. We take all reasonable steps to limit their access to the Information to the
extent necessary for them to perform their specific tasks and for the duration of the task.
3. Cookies And Tracking Tools
We collect information about your usage and activity on the Platform using tracking
technologies such as “cookies”, “web beacons”, and other technologies. These are used to
enable the technical operation of the Platform, to manage the log-in process, and to collect
visit log data. You can change your browser's settings so it will stop accepting cookies or
to prompt you before accepting a cookie. However, if you do not accept cookies it may impact
your ability to use the Platform seamlessly.
The Platform may also include the use of cookies and web beacons of services owned or
provided by third parties that are not covered by our Privacy Policy and we do not have
access or control over these cookies and web beacons. We may also use third party cookies
for the purposes of web analytics, attribution and error management.
4. Social Media Tools
We use several publicly-available social media tools and information exchange resources, including our blog, Facebook page, Twitter account, YouTube account, Instagram account and others (collectively "Social Media Tools"). Any information you provide or share while using Social Tools may be read, accessed, collected by that site and users of that site according to their Privacy Policy.
5. Security And Phishing
Your account is protected by a password for your privacy and security. You are solely
responsible for maintaining the confidentiality of your Account and the Information in
contains. You must prevent unauthorized access to your Account by protecting your password
and never allowing any other person to use your Account. If you know or have reason to
believe that your password or log-in information has been compromised, change it
immediately. After every session, log out securely and close the browser window. Do not
auto-save your log-in details on your browser, even if it is your private computer.
Online identity theft and account hacking, including the practice currently known as
"phishing", are of great concern. You should always be diligent when you are being asked for
your account information and you must always make sure you do that in our secure system. We
will never request your login information or your credit card information in any non-secure
or unsolicited communication (email, phone or otherwise).
While using any Internet-based service carries inherent security risks that cannot be 100%
prevented, our systems, infrastructure, encryption technology, operation and processes are
designed, built and maintained with your security and privacy in mind. We apply industry
standards and best practices to prevent any unauthorized access, use, and disclosure. We
comply with or exceed all applicable federal laws, state laws, and regulations regarding
data privacy.
6. Third Party Links
The Platform may contain links to other websites, services or offers which are owned, operated or maintained by third parties. If you click on a third party link, you will be directed to that third party website or service. The fact that we link to a website or service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services and we do not have control over their privacy policies and terms of use.
7. General Data Prptection Regulations (GDPR) Notice
This section provides additional information about our Privacy Policy relevant to users from the European Union. It is necessary for us to use your personal information: To perform our obligations in accordance with any contract that we may have with you It is in our legitimate interest or a third party's legitimate interest to use personal information in such a way to ensure that we provide the services in the best way that we can It is our legal obligation to use your personal information to comply with any legal obligations imposed upon us You can view, edit and control the Information that you have provided to us in your User Profile in your Account, or by writing to us at customerservice@virtualemdr.com. Automated processing of your Personal Information is necessary to operate the Platform effectively and to provide counseling and related services.
8. Retention Of Information
Even after your account is terminated, we may retain your Information as needed to comply
with our legal, statutory and regulatory obligations, resolve disputes, conclude any
activities related to cancellation of an account, investigate or prevent fraud and other
inappropriate activity, to enforce our agreements, and for other business reasons and as is
necessary to provide our services effectively.
In the event that we sell, transfer, divest, or disclose all or a portion of our business or
assets to another company in connection with or during the negotiation of any merger,
financing, acquisition, bankruptcy, dissolution, transaction, or proceeding, we may disclose
or transfer your Information to third parties as part of these proceedings.
9. Necessary Disclosure
We may access, preserve, use and disclose, any Information necessary to comply with applicable laws, our Terms of Service or Privacy Policy; to enforce any agreement or to protect the rights, safety, and reputation of the Company, our employees, affiliates, Users and/or others. We may disclose information about you to third parties if we have a good faith belief that such a disclosure is reasonably necessary to (i) take action regarding suspected illegal activities; (ii) enforce or apply our Terms of Service and Privacy Policy; (iii) comply with legal process or other government inquiry; (iv) protect our rights, reputation, and property, or that of our users, affiliates, or the public; (v) detect, prevent or otherwise address fraud, security or technical issues.
10. Changes To The Privacy Policy
We may update this privacy statement at our sole discretion. We encourage you to periodically review this page for the latest information on our Privacy Policy and practices. If you have any questions about the Privacy Policy, please contact us or email us at customerservice@virtualemdr.com.
